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Store Policy

Customer Care

As a First Responder owned and operated company, we at Eternal Clothing Company pride ourselves in exceptional care for our brand, our product, and most importantly our customers. We are available to contact at any time of day via e-mail at customerservice@eternalclothingcompany.com. As we are a small but growing business please allow us 1-3 business days to respond to any and all forms of contact. 

Privacy & Safety

At Eternal Clothing Company we strive to maintain transparency and security for not only our company but for each and every customer and visitor to the website and shop. We take many precautions to protect your information whether it's a mailing address or your payment information to fulfill orders. Your information is protected both online and offline. All payment information whether debit card or credit card is encrypted and transmitted to us in a secure way. Only employees who need information for fulfillment purposes (customer service, billing, etc.) are granted access to personally identifiable information. The computers and servers in which we store any offline information for business management are kept in secured environments at all times. â€‹

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Eternal Clothing Company LLC is the only owner of the information you voluntarily provide to us. We only have access to the information provided during the course of a transaction/order, email marketing, or text message marketing. Eternal Clothing Company LLC does not sell or rent your information to any entity. 

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We will use your information to respond to you, regarding the reason you contacted us.  We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

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We may contact you via email or text message for marketing purposes with the contact information you provide in which you may opt-out of at any time. When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address.

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When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

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You maintain control and access at all times. You may opt-out of any future communications, marketing, or advertisements at any time by contacting us at customerservice@eternalclothingcompany.com If you feel we have fallen short in our commitments to service and privacy please do not hesitate to contact us at that same email address. 

Payment Methods
Payment Methods

- Credit / Debit Cards

- Zelle/Venmo

- Offline Payments

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